Legal
Privacy policy
Last updated June 1, 2026
1. Who we are
Watch Trading Complex ("we", "us", "our") is an independent dealer of pre-owned luxury watches. This policy explains what personal information we collect when you use our website, make an enquiry, submit an offer, or place an order, and how we use and protect it.
2. Information we collect
Information you give us: your name, email address, phone number, shipping and billing address, the watch you are interested in, and the contents of your messages or offers. Payment information: card payments are processed by our payment provider (Stripe) — we do not see or store your full card number. Information collected automatically: our hosting provider records standard technical data such as IP address, browser type, and the pages you visit, and we use cookies necessary for the site to function.
3. How we use your information
We use your information to respond to enquiries and offers, to process, fulfil and ship your order, to take payment and prevent fraud, to provide customer support and after-sales service, and to comply with our legal and tax obligations.
4. Who we share it with
We share your information only as needed to run the business: with our payment processor (Stripe) to take payment, with insured shipping couriers to deliver your watch and clear customs, with our website hosting provider, and with authorities or advisers where required by law. We do not sell your personal information.
5. Cookies
We use cookies and similar technologies that are necessary for the website to work and to understand basic, aggregated usage. You can control or delete cookies through your browser settings; disabling essential cookies may affect how the site functions.
6. International transfers
Our website and some of our providers operate in the United States, so your information may be processed there. Where we transfer information internationally, we take reasonable steps to ensure it is handled securely and in line with this policy.
7. How long we keep it
We keep your information for as long as needed to provide our services and complete your order, and thereafter for as long as required to meet legal, tax and accounting obligations. We then delete or anonymise it.
8. Your rights
Depending on where you live (including under the UK/EU GDPR and the UAE Personal Data Protection Law), you may have the right to access the personal information we hold about you, to correct or delete it, to object to or restrict its use, and to data portability. To exercise any of these rights, contact us using the details below.
9. Security
The site is served over secure HTTPS, and payments are handled by a PCI-compliant payment provider. While no method of transmission is completely secure, we take reasonable technical and organisational measures to protect your information.
10. Children
Our website and products are intended for adults. We do not knowingly collect personal information from anyone under 18.
11. Changes to this policy
We may update this policy from time to time. The date below shows when it was last revised; material changes will be reflected here.
12. Contact us
For any privacy question or to exercise your rights, contact us at info@watchtradingcomplex.com. See also our terms & conditions and shipping, returns & refund policy.