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Buyer protection

Shipping, returns & refund policy

Last updated June 1, 2026

Authentication guarantee

Every watch sold by Watch Trading Complex is inspected and authenticated by experienced specialists before sale. We sell only genuine timepieces and verify the reference, serial, movement and finishing against the manufacturer's specifications.

Payment

Orders are paid securely online at checkout. We accept major cards via our payment processor; bank wire can be arranged for higher-value pieces. Your watch is dispatched once payment has cleared.

Shipping & delivery

All watches ship fully insured for their full value with tracking, by overnight or express courier depending on destination. Typical transit is 1–2 business days within the US and 2–5 business days internationally. A signature is required on delivery.

Import duties & taxes

For international orders, any import VAT, duty or GST charged by the destination country (for example UK/EU import VAT, UAE 5% VAT, or Singapore GST) is the responsibility of the buyer and is payable on arrival. We provide a full commercial invoice and documentation for customs clearance.

Returns & exchanges

We accept returns and exchanges on watches within 14 days of delivery, provided the watch is unworn, undamaged, and complete with all original accessories and paperwork. To start a return or exchange, contact us before sending anything back and we will provide a prepaid, fully insured return label at no cost to you.

Refunds

Once a returned watch is received and inspected, an approved refund is issued to the original payment method, typically within 5–10 business days. We do not charge any restocking fees, and return shipping is free — a prepaid, insured return label is provided. Original shipping is also refunded on faulty or misdescribed items.

Order cancellations

If you need to cancel, contact us as soon as possible. Orders that have not yet shipped can be cancelled for a full refund. Once a watch has shipped, the returns policy above applies.

Questions about an order? Contact us or see our terms & conditions. Full contact details: info@watchtradingcomplex.com.